RETURNS & EXCHANGES
Need to return an item?
Download and complete our returns form, place it inside your parcel and send your item(s) to the return address below.
DOWNLOAD RETURNS FORM
01
Download the form
Download and print the returns form using the button above.
02
Complete your details
Add your order details, model code, quantity and reason for return.
03
Pack your return
Place the completed form inside the parcel with your returned item(s).
04
Send it back
Securely send the parcel to our return address below.
Return address
THE SHADE HOUSE
6 Tithe Close
Walton on Thames
KT12 2EX
United Kingdom
Need help?
If you have any questions regarding your return, please contact us.
Telephone: 07762 259356
Email: sales@theshadehouse.co.uk
Please note:
Return postage costs are the responsibility of the customer unless the item
received is faulty or incorrect. We recommend using a tracked delivery service
and retaining your proof of postage.